Frequently Asked Questions
Everything you need to know about your Thomson Carter experience.
What is the standard shipping time for orders?
We offer complimentary standard shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Are Thomson Carter products cruelty-free?
Yes, we are committed to ethical beauty. All Thomson Carter products are 100% cruelty-free and we do not test on animals at any stage of the production process.
What is your return policy for fragrances and skincare?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or tested.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer gift wrapping services?
Every Thomson Carter order arrives in our signature luxury packaging. During checkout, you can also include a personalized gift message at no additional cost.